Our Mission
With over 25 years of combined automotive experience—both on the showroom floor and behind the scenes—we’re equipped to tackle any challenge that comes our way. You can have confidence knowing we’re here to help you consistently drive sales and increase profits, month after month.
Our skilled team is ready to manage all your service calls—from booking maintenance and repairs to handling recalls. By taking over inbound call handling and appointment scheduling, we ease the workload on your staff, enabling them to focus on delivering top-quality service and improving overall efficiency.
Our Services
Data Mining
Our Sales and Data Mining Team uncovers new opportunities in your customer database by targeting lease returns, high-interest buyers, and past customers. We focus on bringing "Out of Market" and repeat clients back to your showroom—boosting retention and profitability with tailored strategies that fit your business.
Internet Sales
Our expert team turns new and past internet leads into showroom visits, boosting your sales performance. With top-tier customer service and a focus on quality, we set strong appointments your team can easily close—delivering a seamless car buying experience.
Service Drive
Let us take care of your service calls—repairs, recalls, and maintenance. We handle scheduling and inbound calls so your team can stay focused on what they do best: providing exceptional service and keeping things running smoothly.
Service to Sales
We identify upgrade opportunities by reviewing open ROs and prequalifying service customers. By tapping into the service department—which generates over 40% of your annual gross profit—we turn routine visits into high-value sales that boost your bottom line.
The Numbers
From first contact to walking through the door, we make the process smooth, fast, and focused.
Set Rate
Our average set rate of 64% showcases our commitment to engaging with customers and setting appointments successfully. We strive for excellence in every interaction.
Show Rate
With an average show rate of 46%, BDC Connect ensures that appointments made translate into actual visits. We value the time and effort of both our clients and our team.
Agent Calls
Each agent at BDC Connect handles over 250 calls and connects with an average of 118 individuals daily, demonstrating our dedication to reaching out to customers and providing top-notch service. Our team is always ready to connect with you.
